Notice on Litigation Services

I. 12368 Litigation Service Platform

1.Hotline Services: Call 12368 to contact judges, inquire about case status, seek legal advice, or provide feedback on the People's Court operations.  

2.Online Services: Visit AnHuTong Website (www.hshfy.sh.cn) or Shanghai Financial Court's official website (www.shjrfy.gov.cn), navigate to the Litigation Services section. You can use case inquiry password to process litigation matters such as receive documents, track case progress, contact judges, and submit petitions and so on.

3. SMS Services: The People's Court sends SMS of trial and enforcement process information via 12368 to inform parties of trial schedules, procedural matters, enforcement measures, service of notices (e.g. court summons, case acceptance notices, panel member notifications).

4. WeChat Litigation Services:  "AnHuTong¡± Platform  provides judicial information updates, diverse and intelligent litigation services such as requesting certificates of legal document effectiveness, applying for pre-litigation investigation orders, and accessing "Asynchronous Micro-Court" sessions.  

5. In-Person Services: Visit court service counters for guidance, case filing, consultations, mediation, litigation procedures, or petitions.  

II. Diversified Dispute Resolution Mechanisms

1.Online Mediation: For straightforward cases or parties located outside Shanghai, use "People's Court Online Service" WeChat mini-program, "AnHuTong Platform" or dedicated apps and conduct video-mediated negotiations for financial civil and commercial disputes.  

2.Designated Mediation Institutions: Parties may option for mediation through the following institutions: Shanghai Financial Consumer Dispute Mediation Center; Shanghai Banking and Insurance Dispute Mediation Center; China Securities Legal Service Center Co. Ltd.; Shanghai Commercial and Trade Mediation Center; Shanghai Capital Market People's Mediation Committee; Shanghai Federation of Industry and Commerce Civil-Commercial Mediation Committee; Shanghai Financial Leasing Association People's Mediation Committee; Shanghai Hongkou District Joint People¡¯s Mediation Committee; Shanghai Pudong New District Financial Dispute People¡¯s Mediation Committee.